The Alzheimer’s Association 24/7 Helpline


January 21, 2022
Reading Time: 2 minutes

Did you know the Alzheimer’s Association has a free 24/7 helpline (800-727-3900)? 

It’s available around the clock, 365 days a year. Through this free service, specialists and master’s-level clinicians offer confidential support and information to people living with dementia, caregivers, families and the public.

Contact the Helpline day or night to:

  • Speak confidentially with master’s-level care consultants for decision-making support, crisis assistance and education on issues families face every day.

  • Learn about the symptoms of Alzheimer’s and other dementias.

  • Find out about local programs and services.

  • Get general information about legal, financial and care decisions, as well as treatment options.

  • Receive help in your preferred language through their bilingual staff or translation service, which accommodates more than 200 languages.

  • Dial 711 to connect with a TRS operator.

Their professional staff has the knowledge to address a variety of topics:

  • Memory loss, dementia and Alzheimer’s disease.

  • Medication and treatment options that may delay clinical decline or help temporarily address symptoms for some people.

  • Safety issues.

  • Tips for providing quality care.

  • Recommendations for finding quality care providers.

  • Strategies to reduce caregiver stress.

  • Legal and financial documents for future care.

  • Aging and brain health.

  • Referrals to local community programs and services.

Three ways you can connect with the Helpline:

Call. Available around the clock, 365 days a year: 800.272.3900. Dial 711 to connect with a TRS operator.

Chat. Visit and click the “Live Chat” green button on the page to connect with a member of our Helpline staff. Live chat is typically available from 7a.m.-7p.m. (CST) Monday through Friday.

Message. Complete the form found at to let them know your questions. They will respond within 24 hours.

Note: The Alzheimer’s Association Helpline staff does not perform diagnosis. If you or someone you care for is having memory problems, please see your doctor.
The 24/7 Helpline is supported in part by a grant from the Administration on Aging, U.S. Department of Health and Human Services and by grant number 90ADCC0001-01-00 from the U.S. Administration for Community Living, Department of Health and Human Services, Washington, D.C.


We hope this information is helpful to you in the important work you do as a family caregiver.
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