The Dallas Area Agency on Aging program coordinates a comprehensive, integrated service access system. Care managers work to assure easy access to services provided to and for Dallas County older adults and their caregivers (age 60 years or older). The following services are provided:
Information, Referral & Assistance
The Aging Information Office (AIO) provides telephone \information an assistance to older adults and caregivers. AIO informs guides and directs individuals to services and case coordination programs provided by the aging network.
To reach the AIO for questions and assistance, please call toll-free 888-223-9509.
Care Coordination
Assistance for older adults with difficult or multiple problems. Services include minor home repair, chore services, personal assistance, transportation
vouchers, and some durable medical goods.
Family Caregiver Support
Eases the emotional, physical, and financial strain of caregiving thro9ugh respite care, minor home repair, chore services, transportation vouchers, and some durable medical goods.
This program provides a multi-faceted system of support services for family caregivers and for grandparents raising grandchildren or older individuals who are relative caregivers. The care recipient needs to be 60 years of age or older or any age if they have Alzheimer’s or dementia. A grandparent or older relative caregiver must be age 55+ caring for a grandchild or child age 18 years old or younger; is the primary caregiver because the biological adoptive parents are unable or unwilling to provide care; has legal custody or is raising informally; or the recipient is age 19-59 with severe disabilities. Grandparent must be a Dallas County resident and deprivation exist.
Benefits Counseling
Prescreening and referrals for public benefits. Aids older adults and caregivers with social security, SSI, Medicare, Medicaid, and Medicare Supplement and Long-term Care Insurance.
The Benefits Counselors are specialists trained in Medicare eligibility, benefits and options, and health insurance. They provide objective and free assistance so older adults can make informed choices about their benefits. They also provide community outreach, application assistance and information and referral services. Call 214-871-5065 to speak to a Benefits Counselor for telephone counseling or to make an appointment.
Legal Assistance
Legal counseling, representation, education, and information dissemination through a contract with an attorney for individuals identified and referred by staff and partner agencies.
Community Wellness
Workshops based on applying principles of scientific reasoning, behavior change theory, and participant action planning:
- Chronic Disease Self- Management: helps to manage ongoing health conditions;
- Diabetes Self- Management: manages diabetes and increase confidence for healthy living;
- A Matter of Balance: teaches practical strategies to reduce fear of falling and increase activity;
- Diabetes Prevention Program: strategies to prevent the onset of type 2 diabetes;
- PEARLS: provides coping strategies for those experiencing signs of depression and
- Stress Busting for Caregivers: provides strategies to reduce stress for caregivers.
Dallas Area Agency on Aging – Programs
Community Wellness Programs (English) Community Wellness Programs (Spanish) 2024 Medicare Open Enrollment (English and Spanish)
We hope this information is helpful to you in the important work you do as a family caregiver.
For more resources, subscribe to our free newsletter!
